E-commerce is the most common application of the worldwide web. If the malls were the go-to places of people for their shopping needs before, today’s busy streets and increasing workload force almost everybody to do their shopping at home. It is indeed more convenient to shop and pay for the things you need right in front of your computer.
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Ongoing support, maintenance and enhancement of an organization’s products and applications are challenges that every organization faces as its business requirements evolve. At the same time, they also present a strong potential for cost savings in global enterprises. Managed services for comprehensive maintenance and support services enable clients to economically manage complex application portfolios. Support requirements at this level are as much about increasing productivity as they are about maintaining/improving the quality of services. While classic SLA models track request-to-resolution metrics, they no longer provide enough actionable value to organizations. Next generation support is moving toward integrated development-test-support API environments designed to both track and improve results